WorkForce Central's letter header


TACOMA, WA – When a job seeker, worker or business walks into any WorkSource Pierce site seeking help finding a job, advancing up the career ladder or recruiting workers, they expect and deserve excellent service. The WorkSource Pierce system is committed to upholding the highest standards of service in developing and growing the Pierce County workforce.

To belong to the WorkSource Pierce delivery system, organizations that provide career guidance and placement services must undergo a rigorous certification process established by the Pierce County Workforce Development Council (WDC), in partnership with the Chief Local Elected Officials. The WDC has recently updated the certification process to include a set of standards for quality based on the Malcolm Baldrige National Quality Award criteria. These new standards reflect a commitment to strive for superior performance, continuous improvement and highly satisfied customers.

“When people turn to a WorkSource-affiliated organization, we want them to know they’re going to get the best help available,” said Pierce County Executive Bruce Dammeier. “That’s why we have updated and improved the certification process.”

Any agency or organization that serves unemployed, underemployed and emerging job seekers is encouraged to pursue certification. Doing so allows them to affiliate with the WorkSource Pierce brand, giving them marketing advantages and demonstrating their commitment to excellence.

Organizations wishing to be certified can choose from any of three levels of certification.

  • Full service job centers: Co-located facilities where comprehensive job seeker (WIOA) services are offered.
  • Partner affiliate sites: Spaces where basic career services are offered, at a minimum.
  • Connection satellite sites: Spaces where technology is available for job seekers to access online workforce development system resources.

To help organizations prepare for certification and increase their chances of success, WorkForce Central will offer trainings beginning in July. Even if an organization doesn’t intend to apply for certification right away, the information provided at the trainings may be used for continuous quality improvement. Upcoming training dates include:

  • July 25 and 26
  • September 26 and 27

To learn more, register for trainings and download an application, visit

WorkForce Central strengthens the Pierce County economy by identifying skill gaps between jobseekers and employment opportunities, fostering data-driven decision making, and connecting workforce development partners into a cohesive, collaborative and effective network.