The Certification standards are based on the Malcolm Baldrige National Quality Award criteria, reflecting a commitment to strive for superior performance, continuous improvement and highly satisfied customers. Three levels of certification are available:
WorkForce Central offers FREE training to help you succeed throughout the certification process. Even if you’re not yet ready to apply, you can participate, learn best practices and improve upon the work you already do. If you missed the first two training modules, don’t worry: we’re offering an additional session of each, both on November 3, 2017. Future training sessions for modules III and IV will be announced at a later date.
Q: How do partners in a comprehensive site submit an application – separately, or as one partnership?
A: The application is for a site, not an individual partner. Thus, the site goes through a process to evaluate where they currently are on the criteria (e.g. a self-assessment as a partnership team). The results of the self-assessment provide a framework for both identifying opportunities for improvement and implementing strategies to make improvements. The application is a joint application submitted by all the partners with the center manager as the likely contact.