WorkForce Central certifies organizations to affiliate with the WorkSource brand

When a job seeker, worker or business walks into a job center looking for help, they deserve excellent service. The WorkSource brand serves as a stamp of excellence they can easily recognize to offer a high-quality experience. Certification is the process by which organizations demonstrate their ability to meet the complex demands of today’s job seekers.

WHAT IS WORKSOURCE CERTIFICATION?

Any agency or organization that serves unemployed, underemployed and emerging job seekers is invited to certify as a WorkSource partner.

WorkSource logo

The Certification standards are based on the Malcolm Baldrige National Quality Award criteria, reflecting a commitment to strive for superior performance, continuous improvement and highly satisfied customers. Three levels of certification are available:

  • Full service job centers: Co-located facilities where comprehensive job seeker (WIOA) services are offered.
  • Partner affiliate sites: Spaces where at a minimum basic career services are offered.
  • Connection satellite sites: Spaces where technology is available for job seekers to access online workforce development system resources.
UW of Tacoma campus

HOW DOES IT WORK?

  1. Complete an application. Applications received by each quarterly submission deadline (outlined below) will be reviewed in the following quarter.
  2. Prepare for a site visit. Site visits are an important part of the certification process because it allows our review team to understand your program offerings. (If you are not selected for a site visit, proceed to step 3.
  3. Review the Technical Assistance Report. WorkForce Central sends Technical Assistance Reports outlining the steps to take before your organization’s application can be approved. Once those steps have been completed, you may begin the process again with a new application. There is no limit to the number of times you may submit an application.
  4. Enjoy the benefits of the WorkSource brand. Congratulations! Once your application is approved, you are officially a part of the WorkSource network. Congratulations!

HOW CAN I PREPARE?

WorkForce Central offers FREE training to help you succeed throughout the certification process. Even if you’re not yet ready to apply, you can participate, learn best practices and improve upon the work you already do. If you missed the first two training modules, don’t worry: we’re offering an additional session of each, both on November 3, 2017. Future training sessions for modules III and IV will be announced at a later date.

Want to know how the first four training modules went? Click here to read WorkForce Central’s After Action Report. Questions? Contact Shellie Willis: WIOA@workforce-central.org.

(Note: if you attended the first four training modules, contact Shellie Willis at WIOA@workforce-central.org to arrange for pickup of your complimentary Memory Jogger 2 handbook.)

MODULE I

Overview of CQI

What is Continuous Quality Improvement?

Overview and History

Aligning Processes

Glossary

DATE: November 3 (8:30 a.m. to noon)

MODULE II

Data Analysis Using Plan-Do-Check-Act

Act Well, Act Smart. How data informs decisions.

Module II Overview

Trend Analysis

Vocabulary

Exercises

Histogram

Problem Solving

Difficulty Impact Chart

DATE: November 3 (1 p.m. to 4:30 p.m.)

Class or training
MODULE III

Overview of the Certification Application & Indicators

Application 101-Prepare for your certification

Module III Overview

TA Letter Sample

Narrative Sample

Rating Sample

Conducting a Self-Assessment

Process Certification Flow Chart

Flow Chart 2

DATE: TBA

MODULE IV

Benchmarking & Developing Your CQI Plan

See how your processes stack up!

Benchmarking

Conducting a Self-Assessment

DATE: TBA

FREQUENTLY ASKED QUESTIONS

Q: How do partners in a comprehensive site submit an application – separately, or as one partnership?

A: The application is for a site, not an individual partner. Thus, the site goes through a process to evaluate where they currently are on the criteria (e.g. a self-assessment as a partnership team). The results of the self-assessment provide a framework for both identifying opportunities for improvement and implementing strategies to make improvements. The application is a joint application submitted by all the partners with the center manager as the likely contact.