This policy provides instruction for resolving WorkSource Pierce customer complaints specific to the following U.S. Department of Labor (DOL) programs and describes WorkForce Central’s oversight role in the program complaint system: • WIOA Title I-B • Wagner-Peyser Employment Services (ES) o Reemployment Services and Eligibility Assessment (RESEA) o Jobs for Veterans State Grant (JVSG) o Foreign Labor Certification o Migrant and Seasonal Farm Worker (MSFW) • Trade Adjustment Assistance (TAA)