Careers at WFC

Job Type: Full-Time

Salary: $34.66 per hour

Closing Date: September 27, 2024

This is a forty (40) hour per week position. Benefits include generous medical, dental, vision, disability insurance, vacation leave, sick leave, paid holidays, State and 401A and 401K retirement plans.

APPLY NOW – COVER LETTER & RESUME REQUIRED

If you are interested in this position and believe your unique skill set qualifies you for it, you are encouraged to apply! Please apply with confidence regardless of any dissonance between the job description and your professional, education and lived experience.

Summary:

The Program Assistant provides technical and administrative support to the Business Solutions team via tasks dedicated to assisting in the coordination of workforce services/initiatives. The work is of a complex, confidential nature requiring knowledge of the professional and technical aspects of the job with expertise and skill in administration and internal team coordination. It involves considerable use of independent judgment in analyzing problems and taking action to resolve problems or issues that require discretion, patience, and program knowledge. This position must also demonstrate a 1) strong commitment to building equitable systems; 2) commitment to anti-racism and anti-oppression as a core part of our organizational culture; 3) knowledge of equity policy, approaches, and practices; respect and sensitivity to cultural differences; 4) commitment to a harassment-free environment and one focused on belonging; 5) commitment to a diverse workforce.

This position is hybrid with flexibility to work remotely and/or from the office. This position does not allow performance in a fully remote manner. However, the tasks and responsibilities of this position may, at the discretion of WorkForce Central, be performed as a hybrid work model, workingboth in the office and remotely from an in-state residence that allows for regular commuting to the office.

Primary Duties and Responsibilities:

The following are the primary duties and responsibilities of the Program Assistant position:

• Assist with implementation and delivery of department services, both in-person and virtual, to include data platform management, maintenance, and usage.
• Work to input data into external State and Federal systems to support State and Federal Projects and Programmatic requirements.
• Assist in the review, maintenance and improvement of system processes and procedures for system accountability and efficacy.
• Assist in review of invoice submissions with internal data systems.
• Conduct and facilitate follow-up activities and communications with customers and partners.
• Coordinate internal and external partner meetings, prepare meeting material packets, confirm attendance of meeting attendees, take and prepare minutes, provide research and coordination of resources and communications.
• Contribute to and support development of processes for new initiatives and progress tracking.
• Assist with research, data, and gathering of business and participant information.
• Organize and support the maintenance of department documents and files in agency’s data management system, SharePoint.
• Aid new contract orientations, monthly touchpoints, entering contract performance and contract evaluations and data with partners.
• Ensures confidentiality of all records in compliance with federal, state and local laws, regulations, policies, and procedures.

Qualifications and Experience:

• Skills and Life Experiences – Contribute to the organization through skills gained throughout previous roles and lived experiences.
• Language Skills – Ability to compose reports, business correspondence and specialized reporting materials. Should be able to effectively present information and respond to questions.
• Reasoning Ability – Ability to define problems, research data, analyze facts, prioritize tasks, set goals, and prepare reports. Should be able to understand, interpret and communicate a variety of instructions and program guidelines.
• Interpersonal Skills – Strong interpersonal communication skills, good organization, and flexibility, work independently, have good judgment and be willing to take initiative, detail oriented, ability to multi-task, meet deadlines, work well under pressure and work as part of a team. Must be comfortable working with the public.
• Computer Skills – To perform this classification an individual should have advanced knowledge of software applicable to the specific job duties that may include Microsoft Office Suite, SharePoint, and Adobe.
• Facilitation Skills – Ability to use active listening, problem solving, empathy, conflict resolution, and multiple techniques to align equitable results towards successful outcomes.
• Experience/Education – At least four years of combined professional experience and education that relates directly to the position description.

Organizational Competencies:

• Provide superior service to stakeholders, both internal and external
• Independently assess issues and initiate solutions
• Prioritize early and consistent communication with team members
• Center equity for people and business who continue to face systemic barriers to thriving in all program design
• Consistently seek and accept feedback from colleagues and partners, demonstrating a willingness to embrace a growth mindset, recognizing when and where you have room to grow skillsets, experience, and expertise
• Maintain a continuous quality improvement mindset at all times: design, test, assess, refine
• Approach colleagues with curiosity and a desire to understand and reach a common ground in decision making
• Be comfortable and adaptable through ambiguity
• Positively represent WorkForce Central, colleagues, and partners
• Perform additional duties as assigned

WorkForce Central is an equal opportunity employer and reasonable accommodation may be provided to enable individuals with disabilities.

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate: Tacoma, WA 98409. Relocate before starting work (Required)

Work Location: Hybrid remote in Tacoma, WA 98409